Embellibonds strives to make certain that every customer is satisfied. In the unfortunate scenario that an item needs to be returned or exchanged the policy is as follows:
Custom Orders- Due to the nature of these orders Embellibonds does not accept returns or cancellations. However, if an error is made on our part, it will be fixed immediately. If the error was no fault of ours, the return will not be accepted.
All Other Items-Store credit may only be issued on stock items and are subject to a 20% restocking fee excluding any shipping/handling cost. Returned items must be in perfect condition, with receipt, and within 30 days. Please contact Embellibonds to notify us that you would like to return or exchange an item and include the reason of return. We will contact you to set up a return/exchange. Return shipping cost are the buyer's responsibility.
Sale/Clearance Items- Sold "As Is" and are final.
Product Disclaimer-Our products are embellished and finished by hand; variations in size, shape, and color are a natural result of this process. Tooling marks and surface scratches are part of the character of the finished pieces. Most products are sealed with an epoxy resin which provides a clear, glossy coat.